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Help > FAQ
Below you will find a list of frequently asked questions. Simply click on the question you wish to view and you will be brought to the answer.
How do I submit my journal article?
There are specific instructions for each journal. Please visit our Author Instructions page for detailed instructions.
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How do I submit figures electronically (format, size, etc)?
Figures must be submitted using our exact requirements to ensure optimum reproduction in a Decker product. The requirements are as follows:
- PowerPoint digital files cannot be used; however, you may provide a
printout on a high-quality paper.
- Color and greyscale digital images should be scanned at a minimum of 300
dots per inch (dpi) and at a minimum width of 5 inches, and saved in TIFF (Photoshop) or EPS (Illustrator) format.
- Line art as bitmap should be scanned at a minimum of 1200 dpi and at a
minimum width of 5 inches, and saved in TIFF (Photoshop) format.
- Please ensure that TIFF files are not LZW compressed, JPEG, or RGB.
- Please provide proofs of electronic images for color and detail verification.
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Can I use Endnote (or any other referencing software) to prepare my references?
No. At this time, BC Decker cannot accept references prepared with any referencing software. References should be typed at the end of your chapter or article, in Microsoft Word format.
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How do I obtain permission to re-use Decker material?
To obtain permission to use BC Decker material in another publication, please visit our Permissions page
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How do I obtain permission from other publishers to re-use their material in a Decker book or journal?
To obtain permission from other publishers, we have prepared a blank permission form for your use. You must complete all the information on the form, and fax it to the publisher from whom you require permission.
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I am preparing a journal article. Where can I find instructions to authors for that specific journal?
There are specific instructions for each journal. For these instructions, please see our Author Instructions page for detailed instructions.
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How do I order reprints of my journal article or book chapter?
Reprint prices depend on the length of the article or chapter, and the quantity you desire. Please visit the reprints page for ordering information.
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I would like to advertise in a Decker journal. Where can I obtain information? Who do I contact?
For information on advertising in a Decker journal, please see our Classifieds page for details.
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Does Decker cover manuscript preparation fees (i.e., permission fees, courier costs)?
No, Decker does not cover these costs. Permission fees are the responsibility of the author. Also, Decker encourages electronic submission of all material. However, in the event that this is not possible, the cost to courier the material to Decker is the responsibility of the author.
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How do I access my online journal?
Login by entering in your user ID (email address) and password. Once logged in click on online journals.
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Where can I find my account information?
Login and select Update Personal Information / Change Password.
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How do I contact customer service?
E-mail: customercare@bcdecker.com
Telephone: 1-800-568-7281 or 905-522-7017
Fax: 905-522-7839
Mail:
Customer Care
BC Decker Inc
PO Box 785
Lewiston NY 14092-0785
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How do I place an online order?
Search the product you would like to purchase and select add to cart.
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How can I make a payment on an invoice?
At present online payments are not available however this feature will be coming soon.
In the meantime you can email, fax or phone in your credit card details to our Customer Service Department. Checks can be made payable to BC Decker Inc. and mailed to:
Customer Care
BC Decker Inc
PO Box 785
Lewiston NY 14092-0785
E-mail: customercare@bcdecker.com
Telephone: 1-800-568-7281 or 905-522-7017
Fax: 905-522-7839
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Do you ship internationally?
Yes, we ship via air mail however we offer UPS courier pricing for international shipments, please contact customer care.
E-mail: customercare@bcdecker.com
Telephone: 1-800-568-7281 or 905-522-7017
Fax: 905-522-7839
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Is it safe to provide my credit card number with an online order?
Yes, our system is equipped with 128 bit encryption, the standard in today's online banking.
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How do I register as a new user?
Point your browser to www.bcdecker.com and click on "registration" found in the top bar of buttons.
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How do I return my product
You can return your product to our warehouse:
BC Decker Inc
PMB 217
60 Industrial Pkwy
Cheektowaga, NY 14227
We accept returns up to 1 year of the purchase date a copy of the invoice must accompany the return.
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Can I change my user Id or password?
You can change your account information after you have logged in and select
Update Personal Information / Change Password.
or contact Customer Care
E-mail: customercare@bcdecker.com
Telephone: 1-800-568-7281 or 905-522-7017
Fax: 905-522-7839
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